Cape Town Hotels

Frequently Asked Questions (FAQs)

Our FAQs...

1. What types of accommodations do you offer ?

We feature a wide range of properties—from luxury hotels and boutique stays to budget-friendly hostels and capsule accommodations—offering options for every traveler. Whether you're looking for a downtown five‑star experience or quirky capsule-style lodging, you'll find diverse choices to suit your needs.

2. How do I search and book a hotel ?

Use our intuitive search form to:

1. Enter your travel dates.
2. Select the number of guests and rooms.
3. Browse the filtered list of available stays with details like pricing, amenities, and images.
4. Click the Book Now button on your preferred property and follow the secure booking flow.

3. Can I cancel or modify my booking ?

In most cases, bookings can be canceled or modified—some even up to 24 hours before check-in, depending on the property’s policy. We recommend carefully reviewing the specific cancellation terms shown on each listing before confirming your reservation.

4. Are there any fees or taxes I should be aware of ?

All displayed rates include applicable taxes and fees. At checkout, you’ll see the full amount due—there are no hidden charges introduced later in the process.

5. What should I do if I encounter a problem during my stay ?

For issues like room cleanliness, service requests, or reservation errors, reach out directly to the property using the contact details listed in your booking confirmation. You can also contact our customer support team via the Contact Us page for immediate assistance.

6. Can I give feedback or post a review about my stay ?

Yes! After your stay, you’ll receive an email inviting you to review the property. Your feedback helps improve service and assists future guests in making informed decisions.

7. Is your booking process secure ?

Absolutely. We use trusted payment gateways and follow strict encryption standards to ensure all personal and payment data remains secure during the booking process.